Account
Registering an Account
Creating an account with Barry’s Jewellers allows you to easily track your orders and manage your purchases. To register, simply click on the “My Account” tab located on the top bar of our website.
Forgot Your Password?
No problem! Click on “Forgot Password” under the account login section, and we'll send you an email with instructions to reset your password.
Payment
We accept MasterCard and Visa for all purchases. Canadian customers also have the option to pay via eTransfer or at any CIBC branch by bank draft. For international purchases, we accept wire transfers.
Please note that, as per company policy, we do not accept payments via phone.
Pricing Accuracy
At Barry’s Jewellers, we strive to ensure that all prices displayed online and in-store are accurate. However, errors may occasionally occur, including typographical, photographic, technical, or other errors. In the event of a pricing mistake, Barry’s reserves the right to refuse any sale made at the incorrect price.
Price Adjustments
- If the correct price is lower than the listed price, you will automatically be charged the lower amount.
- If the correct price is higher than the listed price, we will cancel your order, notify you of the error, and provide an immediate refund if your credit card has been charged.
Using Promotional Codes
If you have a promotional code, please enter it in the “promo code” section during checkout to apply for the discount.
Shipping
We offer both domestic and international shipping options. Shipping times and costs vary depending on the destination and selected shipping method. Orders will be processed and shipped within 5 business days if the product is in stock and does not require ordering or customization. For items that need to be ordered or are custom pieces, the shipping time may vary.
Free Shipping in Canada
Enjoy free expedited shipping on all orders of $100 or more within Canada via Canada Post. Orders under $100 incur a flat shipping fee of $15.
U.S. and International Shipping
U.S. and worldwide shipping outside of Canada have a flat shipping rate of $35 via Canada Post. We also offer FedEx Priority Overnight for $77 or FedEx Priority for $63. U.S. orders over $500 qualify for free FedEx shipping.
International Orders
Please note that international shipments may be subject to duties or local taxes depending on your country's regulations. We recommend checking with your local Customs Office for more details.
Packaging
At Barry’s Jewellers, the packaging for your jewellery will vary based on the brand you’ve selected. For “Designer Brands” such as Maple Leaf Diamonds, you’ll receive your jewellery in its exclusive brand packaging. All other items will be elegantly presented in our signature blue Barry’s branded boxes.
Gift Option
When placing an order, you can choose to have your jewellery item gift-wrapped. If you opt for this service, we will beautifully wrap the Jewellery Box with decorative wrapping paper and a bow. Please note that the invoice will be included in a discreet, neutral shipping package. If you prefer not to have the paper invoice included in the box, kindly email us at info@barrysjewellers.com to request this option.
Tracking
After your purchase, you'll receive an email with your tracking number. Use this code on FedEx or Canada Post to track your parcel.
To check the status of your order, log in to your registered account. If you did not create an account at the time of purchase, please email us at info@barrysjewellers.com with a copy of your invoice, and we'll be happy to assist you.
Exchanges & Returns
Please note that all products are final sale. No returns or exchanges are permitted.
However, if you wish to exchange your item, you may trade it for one of higher value. To qualify for this exchange, the item must be in its original, unworn, and unaltered condition, with all tags and authenticity certificates/appraisal intact. The item must arrive at our store, where an in-person assessment will determine if it meets the criteria for an exchange. Please note that custom and personalized items are not eligible for return or exchange.
Lifetime Jewellery Warranty
At Barry’s Jewellers, we proudly stand behind the quality of our products. All Lifetime Jewellery Warranties issued prior to December 2019 (including Burlington and former Hamilton Locations) remain fully valid. However, please note that since December 2019, we no longer sell or issue new Lifetime Warranties.
Our warranty covers manufacturing defects but does not include regular wear and tear. Over time, your jewellery may show signs of use, such as scratches, dents, or fading, which are considered normal and are not covered under the warranty. To determine if a repair is needed under the warranty, we must inspect the jewellery in person.
For more information or to inquire about your existing warranty, please contact us at info@barrysjewellers.com.
Diamond Trade-In Policy
At Barry’s Jewellers, we offer a Diamond Trade-In Policy for diamonds purchased from barrysjewellers.com. This policy allows you to trade in or upgrade your diamond to a larger or higher-quality stone, with a credit towards your new purchase based on the original value of your diamond.
To qualify for this trade-in, the new diamond must be at least 100% greater in value than your original purchase. The diamond being upgraded must be in its original condition, free of any chips or scratches, and must be accompanied by its original GIA or AGS laboratory report.
Privacy Policy
At Barry’s, your privacy is extremely important to us!
Information Collected on Our Site
We collect information from you online when you purchase merchandise through our website or when you register with Barrysjewellers.com. When you purchase merchandise through our website, you will be asked to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address).
As with any information we collect, we do not share this information with anyone outside of Barry’s, except as described below.
Use of Information Collected on Our Website
We use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers, and to respond to your inquiries. We share your information with certain third parties, such as processors of credit card transactions. In addition, we may share your information with certain third parties in order to provide you with details on promotions, contests, other events or related products that may be of interest to you. These third parties are bound to follow the terms of our Privacy Policy when they handle your information.
We may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceeding. We may also share information to protect against misuse or unauthorized use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the general public.
We use "cookies" to provide visitors with a personalized experience on our website. Cookies are small pieces of information that websites transfers to the hard drive of a visitor's computer for temporary record-keeping purposes. We use cookies to increase the functionality and user-friendliness of our site and to provide a better experience through our website to reach visitors' needs. In addition, we may use cookies for statistical collection or analysis to monitor general usage patterns of customers on our website. Most browsers used by visitors have the option to allow them to control whether the browser will accept cookies or not. However, setting a browser to reject cookies will limit the number of features available to the visitor on our website.
Protection of Information Collected on Our Website
Barry's takes every precaution to protect our users’ information. When users submit sensitive information via our website, your information is protected both online and off-line. When the website asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom or top of your web browser. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.
Making Changes to Your Personal Information You can access and edit any of the personally identifiable information that you have provided by calling us at +1 (905) 639-6678 or by writing to us at:
Web Customer Service
BARRY'S JEWELLERS
701 Guelph Line
Burlington, ON L7R 3M7
Opting Out of Promotional Offers
If you do not wish to receive promotions or special offers, you can opt out from receiving such communications from us at any time by following instructions provided at the bottom of any e-mail newsletters or by e-mailing us at info@barrysjewellers.com.
By using our website you agree to allow us to collect and use your information as described in this Privacy Policy. BARRY’S reserves the right to modify this Privacy Policy and related business practices at any time by updating the text on this website. Questions About the Privacy Policy - Contact Information If you have any questions regarding this Privacy Policy or Barry's online privacy and data security practices, please contact us by e-mail at info@barrysjewellers.com or by phone at +1 (905) 639-6678.