Monday – Friday: 10am – 5pm EST
Welcome to our FAQ section, where we've organised answers to your most common questions by category.
Whether you're interested in Jewellery, Luxury Designer Handbags & Accessories, Luxury Watches, Gold Buying, or our Services we've got you covered.
If you can't find the answer to your question, have any other questions, or need further assistance, don’t hesitate to contact us here.
FAQ – General
What are your online customer service hours?
Do I need an appointment?
No, there is no appointment required. However, if you want to sit down with a specific sales associate, we highly recommend calling us at +1 905-639-6678 to set up an appointment.
How do I join the Barry’s Newsletter?
You can sign up for our mailing list here.
FAQ – Jewellery
Can I customise an engagement ring?
Yes, we offer customization services for engagement rings. You can choose from a variety of settings, stones, and metals to create a unique piece that reflects your personal style.
Can I create a custom piece of jewellery?
Absolutely! Our custom jewellery service allows you to design one-of-a-kind pieces.
You can collaborate with our in-house designer to bring your vision to life, ensuring your jewellery is unique and personal.
For more details, please visit our Custom Jewellery Design Page.
Do you offer appraisal services?
Yes, we provide professional jewellery appraisals for insurance, estate, or resale purposes. Each appraisal is conducted by our certified in-house gemologists and includes a detailed description of your jewellery, its current market value, and a photograph of the piece. For additional information, please check out our Appraisal Services.
How often should I update my jewellery appraisal?
We recommend you get your jewellery re-appraised every 5 years. The value of your jewellery may increase over time due to the fluctuation of the price of diamonds in the metal. Because of this, you want to be sure that your jewellery is valued at the appropriate price for how much it is worth in case something were to happen.
How do I care for my jewellery?
We recommend regular cleaning and proper storage to keep your jewellery in excellent condition.
For specific care instructions based on the type of jewellery or gemstones, please refer to our Product Care Guide.
What are the 4C’s of a diamond?
Cut
Colour
Clarity
Carat Weight
Are your diamonds conflict-free?
We work closely with Maple Leaf Diamonds and other partners to ensure our diamonds are conflict-free. Please visit our conflict-free sourcing section here.
Do you offer diamond alternatives?
Yes, we offer Diamond Alternatives. Moissanite, Lab Created Diamonds, and Gemstones are all options as alternatives to diamonds.
Our Sales Associates are more than happy to assist in finding the right piece for you. Contact us at +1 905-639-6678.
Do you offer alternative metals?
Yes, we offer all kinds of different metals including 10-18kt White or Yellow Gold, Rose Gold, Platinum, Palladium, …
FAQ – Luxury Designer Handbags & Accessories
Do you buy or trade handbags?
Yes, we do buy and trade Luxury Designer handbags. Feel free to reach out to us for more details.
Can I sell my luxury handbag to Barry's Jewellers?
Yes, we buy pre-owned luxury handbags. To initiate the assessment process, please provide photos of the handbag(s) and let us know if you have any accompanying documentation, such as receipts or paperwork, original packaging, or dust bag to info@barrysjewellers.com.
Following this initial review, we will invite you for an in-person assessment to determine our interest in proceeding with the purchase.
What is the condition of the handbags?
Please note that our handbags are pre-owned. Unless otherwise stated, they may show signs of wear. We provide detailed pictures to accurately describe the condition of each item. BARRY'S is not directly affiliated with any brand, and all items are authenticated by a third-party service, Entrupy.
Are all the handbags authentic?
Yes, every handbag we sell is 100% authentic. We use Entrupy, a trusted third-party authentication service, to verify the authenticity of each bag. Each purchase comes with an Entrupy certificate, ensuring the bag's legitimacy.
How does Entrupy authentication work?
Entrupy is a cutting-edge technology that uses artificial intelligence and machine learning to authenticate luxury handbags. This service provides a certificate of authenticity, giving you peace of mind with your purchase.
FAQ – Luxury Watches
Do you sell luxury watches?
Yes, we do sell luxury watches. We have an ever-changing selection of prestigious luxury brands such as Rolex, Omega, TAG Heuer, Cartier, Jaeger-LeCoultre, Montblanc, Patek Philippe, Tudor, Ulysse Nardin, ...
Visit us at our location at 701 Guelph Line in Burlington for currently Luxury Watches in Store.
Do you buy luxury watches?
We are pleased to confirm we buy luxury watches including esteemed brands such as Rolex, Omega, TAG Heuer, Cartier, Jaeger-LeCoultre, Montblanc, Patek Philippe, Tudor, Ulysse Nardin, …
If you're looking to sell your timepiece, please visit our store or contact us for an evaluation.
Do you offer watch repair services?
Yes, we provide expert watch repair services, including battery replacement, band adjustments, and full servicing for mechanical watches.
How do I care for my Luxury Watch?
To keep your watch in top condition, we recommend regular maintenance, such as cleaning and servicing every few years. Store your watch in a safe, dry place and avoid exposure to extreme temperatures and moisture.
Are your watches covered by a warranty?
No, our watches do not come with a warranty.
What types of watches do you offer?
We offer a selection of luxury watches from brands such as Rolex, Omega, TAG Heuer, Cartier, Jaeger-LeCoultre, Montblanc, Patek Philippe, Tudor, Ulysse Nardin, ...
You can always give us a call for current inventory. If you are looking for a specific timepiece, we are more than happy to assist to find your dream watch.
FAQ – Gold Buy
Do you buy gold?
Yes, we buy gold in various forms, including jewellery, coins, and bullion. Our in-house Gold Buy Team including a GIA-certified gemologist, will provide a fair market value for your gold.
Do you buy coins and paper money?
Yes, we do buy both coins and paper money. Bring your items in for an evaluation. No appointment is needed.
Do you give quotes over the phone?
We do not provide quotes over the phone because items need to be seen and possibly tested in person to accurately assess their value. Please visit us in-store for a proper evaluation.
What types of gold do you buy?
We buy all types of gold, including jewellery, coins, and bullion. We also purchase scrap gold and broken pieces.
How is the value of my gold determined?
The value of your gold is based on its weight, purity, and the current market price. Our experts will assess your items and provide a fair and competitive offer.
Can I trade my gold for store credit?
Yes, we offer the option to trade your gold for store credit, which can be used towards any purchase in our store.
Can I get paid on the spot?
Yes, after we evaluate your gold, you can choose to receive payment immediately.
FAQ – Shopping
How do I create an account on your website?
Creating an account is easy! Simply click on the "Sign Up" button at the top of the page and fill in the required information. An account allows you to track orders, save wish lists, and enjoy a faster checkout process.
Do I get an appraisal with my purchase?
Yes, any jewellery purchase over $1000 will come with a written appraisal for insurance purposes. This document will be sent with all other paperwork in the same package as your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including the major credit cards MasterCard and VISA, and e-Transfer within Canada. Wire transfers are accepted for worldwide purchases. For security reasons, we do not accept payments over the phone. In-store, we accept MasterCard, VISA, American Express, and cash.
Do you offer financing options?
No, we do not offer financing options.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order. All shipping information can be found here.
How does shipping work?
All information on shipping can be found here.
What is your return policy?
All information on returns and exchanges can be found here
FAQ – Repair & Services
Do you resize rings?
Yes, we do! The pricing will vary due to how many sizes you require to go up or down. Please see the store for a proper quote and details.
Can I customise a piece of jewellery?
We can customise jewellery by setting your own precious stones and diamonds into almost any setting of your choice. To inquire, contact info@barrysjewellers.com with your request.
Can I buy a setting without the centre diamond?
Yes, what you are looking for is a semi-mount ring. They can be found here.
Do you fix/repair jewellery?
Yes! Barry’s in-house goldsmiths are more than qualified to repair your jewellery. To inquire, email us at info@barrysjewellers.com or chat with our Customer Service Team.
My jewellery has a chipped/loose/missing diamond! How do I get that fixed?
Please bring your jewellery to our location at 701 Guelph Line for us to inspect it and give you an appropriate quote.
I lost one of my diamond earrings. Can I buy just one?
Yes. Send us your information, and we’d be happy to try and help match what you have.
What is your ring resizing policy?
When you purchase your ring from Barry’s, your first resizing is FREE.
Why can’t my ring be sized?
Almost all rings can be sized; however, there are always some exceptions. If your ring is made with diamonds on the shoulders (diamonds along the sides of the band), an intricate design, or eternity bands, we would have to take a look at the ring to determine if it is something we can resize to your requested size. To properly answer this question, it is best to bring the ring in so we can take a look at it.